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Careers Community 1-800-756-4960 English Deutsch English (UK) Español Français Italiano 日本語 Login ServiceMax Login FieldFX Login Zinc Login Product Download Products ServiceMax Core ServiceMax FieldFX Asset 360 for Salesforce ServiceMax Engage Zinc Intelligent Remote Service Overview Mobile Technician App ServiceMax Engage Zinc Intelligent Remote Service App Scheduling & Optimization Work Order Management Parts, Returns & Depot Repair Proactive Maintenance & IoT Contractor Management Remote Triage Installed Base Management Entitlements Field Service Analytics DataGuide Core Technology Overview E-Ticketing Schedule & Dispatch EAM Rental CPQ Invoicing Customer Self-Service DataGuide Trucking Forms Analytics Timecards Overview Warranty & Contract Management Returns & Depot Repair ServiceMax Engage Zinc Intelligent Remote Service App Contractor Management Assets Proactive Maintenance Service Process Manager Mobile Technician App Scheduling & Optimization Field Service Analytics Asset 360 Resources Customers Customer Stories Innovators Program Customer Reviews Industries Medical Device Manufacturing Equipment Dealers Industrial Equipment Manufacturing Oil & Gas Power & Utilities Building & Construction Equipment Telecommunications High-tech Manufacturing Mining Rail Transportation Services Professional Services Product Training Support Core Help Asset 360 Help FieldFX Help Overview Methodology Growth & Value Gain Spark Customer Education Partners Systems Integrators / Consulting Partners Technology Partners FieldFX Partners Resources Content Library Events Blog Newsroom Tools About ServiceMax Contact Us Get a demo Search Search Contact Us Products Back ServiceMax Core Back ServiceMax Core Overview Mobile Technician App ServiceMax Engage Zinc Intelligent Remote Service App Scheduling & Optimization Work Order Management Parts, Returns & Depot Repair Proactive Maintenance & IoT Contractor Management Remote Triage Installed Base Management Entitlements Field Service Analytics DataGuide Core Technology ServiceMax FieldFX Back FieldFX Overview E-Ticketing Schedule & Dispatch EAM Rental CPQ Invoicing Customer Self-Service DataGuide Trucking Forms Analytics Timecards Asset 360 for Salesforce Back Asset 360 for Salesforce Overview Warranty & Contract Management Returns & Depot Repair ServiceMax Engage Zinc Intelligent Remote Service App Contractor Management Assets Proactive Maintenance Service Process Manager Mobile Technician App Scheduling & Optimization Field Service Analytics Asset 360 Resources ServiceMax Engage Zinc Intelligent Remote Service Product Download Customers Back Customer Overview Customer Stories Innovators Program Customer Reviews ServiceMax Community Industries Back Medical Device Manufacturing Equipment Dealers Industrial Equipment Manufacturing Oil & Gas Power & Utilities Building & Construction Equipment Telecommunications High-tech Manufacturing Mining Rail Transportation Services Back Professional Services Back Overview Methodology Growth & Value Gain Spark Customer Education Product Training Support Core Help Asset 360 Help FieldFX Help Partners Back Partners Overview Systems Integrators / Consulting Partners Technology Partners FieldFX Partners Resources Back Content Library Events Blog Newsroom Tools About ServiceMax About Back Leadership DE&I Careers Support Privacy Trust Local Language Sites Back Deutsch English English (UK) Español Français Italiano 日本語 Get a demo ServiceMax Keeps the World Running Deliver better asset utilization, resource efficiency & productivity, revenue & cash flow, and even customer experience with our field service platform. Watch The Demo View All Features PTC Named a Leader in 2023 IDC MarketScape WW Field Service Management Applications Read the Report Transform from Service Basics to Service Excellence Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation. Entitlements, Contracts, Warranties Reactive to Proactive Maintenance Streamline Service Processes Field Productivity Metrics & KPIs Entitlements, Contracts, Warranties To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties. SEE THEM IN ACTION Reactive to Proactive Maintenance Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies. SEE THEM IN ACTION Streamline Service Processes To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. SEE THEM IN ACTION Field Productivity Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition. SEE THEM IN ACTION Metrics & KPIs How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations. SEE THEM IN ACTION The World’s Machines & Service Businesses Rely on ServiceMax Hundreds of industry leaders around the globe have turned to ServiceMax for their machines, equipment, and assets. Meet Our Customers Find the Best Solution for Your Organization Learn More about ServiceMax Core ServiceMax Core ServiceMax Core is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity with the latest mobile tools, and deliver metrics for confident decision making. Learn More about Asset 360 Asset 360 for Salesforce Asset 360 for Salesforce is the choice for businesses using Salesforce who need to bridge the data gap, providing visibility to real-time service and asset data. Access to this asset data helps businesses drive strategic decisions and actions enabling increased revenue, efficiency and agile responses to market and regulatory shifts. Learn More about FieldFX FieldFX FieldFX provides a critical end-to-end field management solution for energy service companies, driving improved process efficiency and less revenue leakage by enabling your field and office teams to stay connected - even when offline. Unlock Business Growth with Digital Transformation Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more. Read the Report We Keep the World Running ServiceMax provides the solutions, products, and technologies powering service interactions that are critical in keeping global industries running. Get Started with ServiceMax The Latest New On Demand Webinar How Customers Win with Field Service Asset Data from ServiceMax Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success. Watch On Demand New Report Frost & Sullivan: 2023 Enabling Technology Leadership Award ServiceMax - specifically our FieldFX product - was recognized for excellence in Field Service Management (FSM) in the Oil & Gas industry. Read Report New On Demand Webinar The Importance of After Sales Service Lifecycle Data Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback,...